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Returns and Shipping Policy2020-03-24T20:58:50-05:00

IMPORTANT: SHIPPED LIVE PLANTS – See separate guarantee, delivery, claim, and return policies at the bottom of this page 1

Returns

In-Store Returns: Products purchased at the garden center or online can be returned at any of our garden centers. Product must be returned with original sales receipt 30 days from the date of purchase. With sales receipt, refunds will be awarded in the form of an Earl May gift card or the original form of payment for the amount purchased. Purchases made with Credit or Debit cards will be credited back to the original card. For purchases made with an Earl May Gift Card, a new Gift Card will be issued.

Without proof of receipt, an Earl May Gift Card may be issued for the lowest known price.

All end-of-season clearance sales are final.

Plant Replacements: Valid upon presentation of the original receipt and the dead plant. A one time replacement will be given at comparable value and container size. If we fail to have like product, we will issue an Earl May gift card for the amount paid to be used towards any product in our store.

*Due to weather, soil, and planting conditions, Earl May Seed & Nursery cannot be responsible as to productiveness or crop of seeds, bulbs, plants or nursery stock, or liable for more than the original price paid at time of purchase.

Online Returns

Products purchased online may be returned to our warehouse within 30 days of purchase. To arrange for your return:

EMAIL: orders@earlmay.com or

CALL: 1-800-843-9608

Merchandise must be returned in the original packaging with the original sales receipt. You will receive a prepaid return shipping label for a UPS or USPS pick-up. Your credit card will be credited once the product has been received by Earl May.

Online Returns – Picked Up In Store

Products purchased online and picked up in store must be returned to the Earl May Garden Center in which the product was picked up within 30 days of purchase. Merchandise must be returned in the original packaging with the original sales receipt. Your credit card will be credited once the product has been received by Earl May.

Shipping

Exact shipping charges will be given to you upon checkout. Standard UPS or USPS delivery rates are automatically calculated during checkout. Standard rate shipments will be processed and shipped within 5-7 business days.

1 SHIPPED LIVE PLANTS:  Guarantee/Delivery/Claims/Return Policies

Shipped Live Plants: Guarantee Policy

For over 100 years, Earl May has provided our customers with healthy plants, true to name, and in prime condition for growing.  We guarantee your plants will be handled carefully and our team of expert growers will process your order personally.

Shipped Live Plants: Delivery Policy

Plants will be delivered based on when it’s appropriate timing to plant in your climate and when our quality standards have been met.  We ship Monday – Wednesday to avoid weekend delays.

Shipped Live Plants: Claims Policy

Should you find your plants are not to your satisfaction or arrive damaged, please notify us within 48 hours of receipt and we will initiate a replacement or a refund.  To start a claim, email: orders@earlmay.com or call toll free at:  (800) 831-4193.  Save all packaging and contents.  Photos may be required on a situational basis.  New plants may be re-shipped after the claim has been approved and processed.  If we are currently out of stock of that item, we will offer a substitute.

Shipped Live Plants:  Return Policy

Live plant items shipped from on-line ordering are non-returnable.