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A Message To Our Customers

2020-05-02T12:44:55-05:00Gardening|
  • A Message to Our Customers - We're In This Together

We’re In This Together

Friday,  May 1, 2020

Earl May Garden Centers are open, and while shopping today has certainly changed, we are committed to following the guidelines set forth by the CDC and by the local, state and federal governments. We are immensely grateful to our customers for your part in practicing social distancing, and to our team members who choose to come to work every day to serve our customers for their gardening needs.

We will continue to provide our customers and team members with the most up-to-date information regarding the ongoing safety measures we are maintaining to keep everyone safe.

Safety Procedures.

  • We encourage online and phone orders for no-contact curbside pick-up or delivery.  Due to how quickly the inventory of our annual flowers changes, we are not able to offer these for online shopping.  We do offer our most popular trees, shrubs, evergreens, grasses and perennials for online shopping and in-store pick up.
  • We support social distancing guidelines by marking “x’s” on the floor near the cash wraps indicating where customers may stand to maintain the proper distance between them
  • Using plexiglass at the register to help with distancing
  • No-contact vendor delivery at our distribution centers and garden centers
  • We ask that customers use credit/debit cards to avoid handling of cash

Sanitation Methods.

  • Wiping down shopping carts, baskets, counter tops and credit card pin pads
  • Sanitizing doors, and leaving doors open when weather permits
  • Cleaning restrooms throughout the day

8 Comments

  1. Claire Smith April 14, 2020 at 4:36 pm

    Hi Linda! It’s best to contact your local Earl May Garden Center to discuss what groundcover options would be best for your area. Plant selection varies from store to store, so they will be able to help find something that fits your needs. Thank you!

  2. Claire Smith April 14, 2020 at 1:51 pm

    Hi Amy. Thank you for bringing this to our attention. We are not sure when this transaction took place, but we have updated our policies and are no longer requiring a signature for the online orders. We will contact the garden center and make sure they are following our procedures.

  3. Claire Smith April 14, 2020 at 10:03 am

    Hi Cameron! Thanks for your question. Yes, it’s best to contact your local garden center to discuss plant replacement. Bringing the tag or receipt will also help with the process.

  4. Amy Butler April 13, 2020 at 7:48 pm

    Please make sure your employees know what is meant by “no contact” curbside pickups. My neighbor stated that she was required to sign for her delivery in Iowa City and her order was not placed in her car trunk despite her request.

  5. Cameron Van Zante April 13, 2020 at 10:04 am

    I have a dead plant I need to return for a replacement? Can I just bring it in?

  6. Linda Renze April 13, 2020 at 9:02 am

    I am looking for a no care ground cover for a shade side hill at Lake panorama. Very little sun gets to this and is a fairly steep side hill. Thought about brome grass but didn’t know if that would have to be burned off in spring which would not be an option. Would like something not too tall and that would smother out weeds.

  7. Claire Smith April 9, 2020 at 10:30 am

    Hi Pat. Thanks for your question. We are currently working on posting our annual flowers and plants on the website and/or the shop online area. They will be available to order over the phone at your local Earl May Garden Center for curbside pick up.

  8. Pat Johnson April 8, 2020 at 12:40 pm

    I was very excited to learn that you are taking safety precautions and have curbside pick up. However, when I looked on your website for shop online there are no annual flowers/plants. Will that be an option?

Comments are closed.